Shipping Instructions & Order Information
Welcome to the Tree of Hope Family!
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Here you can find information on shipping us your inclusion(s), turnaround time and other important order information!
If you have any questions or issues and need to contact us, please email us at treeofhopecreations@gmail.com or message us on Facebook or Instagram because we have a team running those messages.
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***WHEN SHIPPING ANYTHING TO US PLEASE MAKE SURE YOU HAVE A PAPER WITH YOUR NAME AND ORDER NUMBER IN YOUR PACKAGE AND SEND WITH TRACKING! ***
Address to ship Inclusions to:
6853 Zerkle Rd, Springfield, OH 45502 USA
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TURNAROUND TIME:
Wooden pieces: 20-25 weeks
from the date we receive your inclusions
Jewelry/other non-wooden pieces: 14-16 weeks
from the date we receive your inclusions
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Milk Instructions
AMOUNT
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Full size wooden piece: 2-3 oz
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Mini Wooden Piece: 1-2 oz
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Jewelry: 0.5 oz
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Both a wooden piece and jewelry: 3 oz
*Any milk works: fresh, old or expired! Your milk just needs to be frozen prior to shipping to avoid spoilage, and it can be room temperature when it arrives.
SHIPPING
Make sure to include a paper with your name and order number in the package. ​
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Place your frozen milk in a Ziploc bag to protect against leaks and place that bag into a second Ziploc to catch any milk if there is a leak. If sending other inclusions with your milk, please place them in a separate Ziploc bag.
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Place the double bagged frozen milk into a water-resistant padded envelope.
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Please only send the amount of milk needed for your creation, (max is 6oz).
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If sending the last of your milk, we recommend keeping some in case of an emergency.
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Please ensure you send close to what is needed for your piece. Anything over an additional 3oz of milk from what is needed will not be processed unless otherwise requested in your order.
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Shipping shouldn't cost more than $6.00 and can be sent via first class mail to get here in 3-4 days. Please make sure to send with tracking!
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Once you have received a tracking number, please email us your name/order number to treeofhopecreations@gmail.com with subject “Tracking for Order#______” so that we know to watch for your package.
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We will message you immediately after picking your package up from the post office safely.
TURNAROUND TIME
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Jewelry and other non-wood pieces: 14-16 weeks from when we receive your milk.
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Wooden pieces: 20-25 weeks from when we receive your milk.
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**Join our Facebook group “Tree of Hope VIP” to see the order status document pinned at the top of the page!
Cremains/Ashes Instructions
AMOUNT
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Jewelry: about 1 teaspoon
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Handheld Keepsakes: about 1 tablespoon
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SHIPPING
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Make sure to include a paper with your name and order number in the package.
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Place ashes in two Ziploc bags to add an extra layer of protection.
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Package them and please make sure to send them Priority Express with tracking so we can make sure they arrive quickly and safely!
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Once you have received a tracking number, please email us your name/order number to treeofhopecreations@gmail.com with subject “Tracking for Order#______” so that we know to watch for your loved one.
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We will message you immediately after picking them up from the post office safely. If you need anything at all, please don't hesitate to message us.
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TURNAROUND TIME
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Wooden pieces containing ashes: 16-20 weeks from the date we receive your loved one.
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Jewelry/other non-wood pieces: 14-16 weeks from the date we receive your loved one.
** Join our Facebook group “Tree of Hope VIP” to see the order status document pinned at the top of the page!
Instructions for Other Inclusions
AMOUNTS
GRAVE DIRT
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Jewelry: about 1 teaspoon
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Handheld Keepsakes: about 1 tablespoon
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DRIED/PRESERVED FLOWERS
**Please make sure flowers are dried or preserved before shipping to prevent molding in transit. **
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Jewelry: 2-3 petals
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Handheld Keepsakes: 7-10 petals
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Mini Wood Piece: 5-7 petals
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Large wooden piece: 10-12 petals
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Small heart: 1-2 petals
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HAIR
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Jewelry: a small pinch, 5-10 strands.
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Wooden piece: about 10-20 strands
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FABRIC
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Jewelry: 1 inch x 1 inch piece or indicate what part of the fabric you would like us to use.
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SHIPPING
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Make sure to include a paper with your name and order number in the package.
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Place the inclusions in two Ziploc bags to add an extra layer of protection.
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Package your inclusions and send them with tracking.
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Once you have received a tracking number, please email us your name/order number to treeofhopecreations@gmail.com with subject “Tracking for Order#______” so that we know to watch for your package.
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We will message you immediately after picking your package up from the post office safely.
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TURNAROUND TIME
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Wooden pieces: 20-25 weeks from the date we receive your inclusion.
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Jewelry/other non-wood pieces: 14-16 weeks from the date we receive your inclusion.
** Join our Facebook group “Tree of Hope VIP” to see the order status document pinned at the top of the page!
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No Inclusions Instructions
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Please contact us if you order a piece and do not plan on using an inclusion. Your order will get placed in que from the date you ordered your item.
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TURNAROUND TIME: Varies from 8-25 weeks depending on piece.
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** Join our Facebook group “Tree of Hope VIP” to see order status.
OTHER IMPORTANT INFORMATION
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The address to ship your inclusions to will be sent after an order has been submitted.
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We are not responsible for error from any other businesses such as USPS.
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Turn-around time may fluctuate depending on the influx of orders, when we receive your milk, as well as other factors outside of our control. So, please be patient and contact us if you have any questions.
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We are NOT responsible for any taxes or duty fees associated with international orders as we are not legally able to collect them.
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We will update you throughout the entire journey (when we receive your inclusion, when we are working on it, and when your completed order is being shipped home).
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Per our cancelation policy, you are able to cancel within 24 hours to receive a full refund and within 5 days to receive a refund minus a 20% cancelation fee. After the 5 day period we are not able to cancel/refund as settings/supplies are ordered accordingly.
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There will be a $25.00 change fee applied to any changes that happen 5 days after you have ordered.
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If you order both a non-wood piece and a wooden piece, you will have to wait the wooden piece turnaround time (20-25 weeks) for your entire order.
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